The following privacy policy states how Phase 5 Gifts and Cards uses and handles the information received by its website users. The privacy policy also discloses how this user information is protected.

Phase 5 Gifts and Cards does everything in its power to protect the privacy of its website users. Therefore, any identifiable information that may be collected from website users, during their use of the website, will be handled as stated in this privacy policy. To ensure website users are familiar with this privacy policy and the handling of information resulting from this policy, we urge website users to read the privacy policy fully before using the Phase 5 Gifts and Cards website and services.

Please note that Phase 5 Gifts and Cards has the right to amend its privacy policy when required. Subsequently, website users should refer to the privacy policy regularly to ensure they agree with how their information is handled and protected when using the Phase 5 Gifts and Cards website.

Contact details

Email: info@phase5retail.com

The Information That May Be Collected During the Use of the Phase 5 Gifts and Cards Website

The information gathered by Phase 5 Gifts and Cards is used to provide, or to improve, the services of Phase 5 Gifts and Cards. Therefore, our company could request common personal information such as name, contact information, addresses, purchase or account history, payment history, payment details, account information, informing relating to loyalty programmes and website user information (including user journeys and cookie tracking).

Phase 5 Gifts and Cards can request information relevant for customer surveys and/or offers. Naturally, this information is used to improve the services of Phase 5 Gifts and Cards, but also to provide website users with offers that may prove of interest to them. The use of your information by Phase 5 Gifts and Cards is detailed further in this privacy policy.

We collect or use the following information for the operation of customer accounts and guarantees, service updates and marketing purposes. Names and contact details, addresses, payment details (including card or bank information for transfers and direct debits), purchase history, account information, including registration details, information used for security purposes and marketing preferences.

How Phase 5 Gifts and Cards Uses Information Gathered on Its Website?

Most information collected on the Phase 5 Gifts and Cards website is used by Phase 5 Gifts and Cards to understand the needs of website users and subsequently provide these website users with a better service. Specifically, the information collected on the Phase 5 Gifts and Cards website could be used for:

• To improve the products and services of Phase 5 Gifts and Cards.
• To send promotional emails to Phase 5 Gifts and Cards users, which could relate to new products, special offers, and information that is of interest to the website user. The promotional emails will be sent by Phase 5 Gifts and Cards to the email address provided by the website user.
• To contact website users for market research purposes. Phase 5 Gifts and Cards may contact website users via email, phone, fax, or email. Phase 5 Gifts and Cards maintains the right to use submitted information for the customisation of the website according to the preferences of website users.

Phase 5 Gifts and Cards and legal requirements

We collect or use the following information to comply with legal requirements: name, contact information and financial transaction information

Phase 5 Gits and Cards – queries, complaints or claims

We collect or use the following personal information for dealing with queries, complaints or claims: names and contact details, address, payment details, account information, purchase or service history, customer or client accounts and records, financial transaction information and correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure- You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing- You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• Providers of marketing lists and other personal information
• Suppliers and service providers

How long we keep information

Personal information will be stored for at least 3 years after the last contact with Phase 5 Gifts and Cards.

External Links Placed on Phase 5 Gifts and Cards

The Phase 5 Gifts and Cards website may contain external links; these are links to third-party websites. By clicking on such an external link, the website user will be taken to another website, owned by the third party.

Please note that Phase 5 Gifts and Cards cannot be held liable for the protection and the privacy of information when visiting third-party websites. Therefore, website users should exercise caution when visiting third-party websites and verify if that website is governed by a legal privacy statement that protects their personal information.

Determining Privacy Preferences on

Users who visit and use the Phase 5 Gifts and Cards website have the right to restrict the collection or the use of their personal information. Website users can control the collection of their information in one of the following ways:

• When a user must fill in a form on the Phase 5 Gifts and Cards website, they have the option to opt out of market research; this means that Phase 5 Gifts and Cards cannot contact you regarding direct marketing. To opt out, the user must tick the appropriate box on the form.
• Users who have agreed to the use of personal information for marketing purposes on Phase 5 Gifts and Cards have the right to cancel that agreement at any time. To cancel the agreement made with Phase 5 Gifts and Cards, users can contact Phase 5 Gifts and Cards in writing or by email.

Phase 5 Gifts and Cards will not distribute, lease, or sell any personal information collected while using the website, unless express permission has been obtained from the user, or if Phase 5 Gifts and Cards is required by law to release your personal information to the appropriate authorities.

The accuracy of your personal information on the Phase 5 Gifts and Cards website is important. Therefore, it is essential for website users to keep their personal information, which is stored on the website, up to date. If you believe that any information collected by, or stored on, the Phase 5 Gifts and Cards website is no longer accurate, we urge you to contact Phase 5 Gifts and Cards as soon as possible. Notifying Phase 5 Gifts and Cards regarding inaccurate personal information is possible via post or email. Once we receive your correction request, Phase 5 Gifts and Cards will amend your personal information.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

22 September 2024